I don't know if my reply to Dan Gunter goth through below so I'll try again. Yes, of course I've reported it & have talked to the head guy at EZ.
He told me so far only 8000 of the half million boards they have are recoverable. He didn't know if we were one of them. That gives us a less than 1% chance of getting it back.
I'm going to talk to him again tomorrow & I will of course stay on top of this situation.